Reference

Open your legal footing before access

We set out the legal rules for your account, wallet records, device access, and support requests before you enter the lobby.

Indonesia account termsDANA record contextQRIS payment tracesData request path
ompong188 Open your legal footing before access
CONTACT ROUTES

Check legal help through support

Fast contact matters when your question is about identity, account access, data correction, or a payment record.

Live chat Use live chat from 09:00 to 23:00 WIB when you need a policy answer…
WhatsApp support Message our WhatsApp team for legal contact steps when you cannot enter your account…
Email requests Send account data requests by email when you need a written trail.
DATA HANDLING

Browse how we handle legal records

Your legal rights are easier to use when the record path is clear. We separate account identity, wallet traces, device logs, cookie preferences, and support messages so each…

Account identity

We connect your username, registered phone number, and login email to the account record.

Payment references

DANA, OVO, GoPay, and QRIS activity is kept as transaction references, not as an open wallet view.

Device records

When you open the site on Android Chrome, iOS Safari, or a computer browser, we may log device type, IP…

Cookie choices

Cookies help us keep session status, language preference, and account security checks working.

Retention checks

We keep account and payment records only as long as needed for legal, security, and dispute purposes.

Change requests

Ask support for correction, access, or deletion steps from the account menu or email.

Discover answers before you join

Legal questions should be answered before you add funds or share account details. These answers explain how we treat eligibility, identity, payments, cookies, account closure, and support records in plain customer-facing language.

You may create an account only where local law permits. We may ask for account identity details, registered phone confirmation, and payment reference checks before allowing wallet activity or restoring access.

We keep transaction references, time stamps, account name links, and support case IDs when a payment question appears. We do not need your full wallet app access to check a wallet-related account issue.

Open the account menu, contact support, and state the exact field you want corrected. We may verify your registered phone number, recent login device, and a recent payment reference before making the change.

Yes, you can ask by email or through support during 09:00 to 23:00 WIB. We will confirm account control first, then explain what identity, payment, cookie, and support records can be shared.

Access may be paused when identity, payment, device, or local-law questions need checking. During that time, we limit account actions while support compares login history, wallet references, and prior contact records.

Cookies help maintain session status, detect repeated failed logins, and remember basic site preferences. If you clear them, the next login may ask for fresh account verification before wallet or lobby access returns.

Contact support from your account or email us with your username and registered phone number. We check unresolved payment activity first, then explain which records must remain for legal, security, or dispute reasons.